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Product Expert
Posts: 1,773
Registered: ‎07-28-2014

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

Hi richy-rich81,

 

There are a few issues that can cause what you are experiencing.  It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 9
Registered: ‎03-05-2014

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

I'm having similar problems - anyone know a way to go back to earlier versions of the Canon app?
Occasional Contributor
Posts: 5
Registered: ‎04-10-2016

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

I have the same problem.it is the app.i have to uninstall and then reinstall to get it to work once after that it fails again.Its not the printer.I have a pro 100 and a 7765 they both won't work
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New Contributor
Posts: 2
Registered: ‎01-12-2018

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

This is how I fixed it for the Canon Pixma MX922 for my two Macs.

 

I can scan with the PC interface and the control panel on the printer.  I had to enter my SSID and password manually as doing it with WPS did not work for my ATT router.

 

I was able to download necessary files for Macbook Pro 17" 2007 OS X El Capitan v 10.11 and Macbook Pro 15' 2017 OS X Sierra v 10.12.6.  Received same error as seen here "Cannot communicate with printer" error.

 

I received a DVD with printer software with the printer but it did not contain what I needed just a link that opened a web page when I chose my OS for each Macbook.  I bought an external optical drive for optical drive software since the 15" has no optical drive.  You don't need the DVD, you can go to the below site.

 

I went to Canon's site using link from the DVD https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

I think Register Product here is required.  Despite my registering it elsewhere this particular location seemed to make everything work wrt getting the right files and having them install without issue.

 

The site detected MACOS Sierra v10.12 (it also auto-detected correctly with my El Capitan Macbook Pro)

Click on Drivers & Downloads

Click Select on the three listed drivers

 

Select MX920 CUPS Printer Driver Ver 16.20.0.0

Download mcpd-mac-mx920-16_20_0_0-ea21_3.dmg 

 

Select MX920 Scanner Driver Ver.19.1.0b

Download msd_-mac-mx920-19_1_0a-ea11.dmg

 

Select Optional ICA Driver Ver.4.0.0.a-ea11.dm

Download misd-mac-ijscanner5-4_0_0-ea19_2.dmg

 

Double click on each file and install them according to instruction

Go to System Preferences - Printers & Scanners

Click the + and add Canon MX920 series  Bonjour Multifunction

Check Share this printer on the network 

Turn Printer Sharing on

Click Sharing Preferences add Users if needed

 

Your installation should have placed files you need in the Canon Utilities folder

In IJ Scan Utility folder double click Canon IJ Scan Utility this is the new MP Navigator Ex from what I can tell.

 

The Canon IJ Scan Utility interface will open 

Click to choose Product Name and change to Canon MX920 series Network (this got rid of the error unable to communicate) . If I left it as the default (Canon MX920 series I get the cannot communicate error)

You can now set your scanning preferences by double clicking Auto etc

Click OK on the message Scan by automatically selecting the settings......

 

The on-screen manual is less useful for settings info than the online manual.

 

 

Occasional Contributor
Posts: 5
Registered: ‎04-10-2016

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

The solution is this.

Firstly I can say that Canon were no help and no one on the net could help me .

This is what i did.

Unfortunately you have to use a ethernet cable from the printer to your modem  or router.

Change from wireless to lan setting on printer .

You will probably end up with an address like 192.168.1.95 .if you can make this a static address

restart your modem or router

restart your smartphone 

Open the canon print app and search for printers and it should pop up straight away.

For some reason the wireless communication between the modem and the printer is flaky so use the lan setup and not the wireless.

Occasional Contributor
Posts: 5
Registered: ‎04-10-2016

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

see solution below
Occasional Contributor
Posts: 5
Registered: ‎04-10-2016

Re: Can someone tell me how to fix "cannot communicate w/ printer" error message on Canon

see the easy fix that I found in one of my posts 31/1/2018

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