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New Contributor
Posts: 1
Registered: ‎01-19-2013

9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out

I have a PIXMA 9500 Mark II.  I am using the printer on an iMac.  In Photoshop, when I choose Quality and Media, the area to choose paper type and tray are grayed out.  It work fine in Safari.


I have spoken to Canon, Apple and Adobe and no one seems to be able to get it to work.  It works in Safari.


Any suggestions?



Product Expert
Posts: 3,074
Registered: ‎10-16-2012

Re: 9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out

Hello larrygm.


Unfortunately, if you continue to have difficulties with accessing the printer settings, we would have to advise that you use our Easy PhotoPrint Pro plugin with Photoshop or print the image using a different program. 


The Easy PhotoPrint Pro plugin can be downloaded from our website and is compatible with most versions of Photoshop.  Once installed, you can access the plugin from the File/Automate menu of the program.

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