9000 mark II problems

[thomasrkaye]

All of a sudden I my photos will not print in a 4 x 6 format.  The original size is an 8 x 10 and when I go to print on 4 x 6 paper, making all the correct settings, the pictures crops. 

[Michael]

Hello.

The issue may be related to a setting in your software.  You may have to use the crop tool in your software and crop the image to 4x6 in size.  Next, check to make sure that the 4x6 paper size has been specified in the printer settings as well. 

If the issue persists, please printing the image from a different program to narrow down the cause of your issue.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

[ebiggs1]

The printer only prints what it is told to.  You have something set wrong.