imageRUNNER DX 3539i Trouble using multi-purpose tray

[leonardoponce1]

We recently installed an imageRUNNER DX 3539i in our office but we're having trouble loading the 8.5 x 14" paper in the multi-purpose tray. Does anyone have any tips. 

[Danny]

Thanks for joining the conversation, leonardoponce1!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!