imageRUNNER ADVANCE C5035 Scan to File not working

[Markus4208]

We have a canon Image runner C5035.  We are not able to Scan to file on any computer that is connected to our domain.  We can scan to file on a PC that is not connected to the domain and on the same LAN subnet?  I have created a shared folder on the domain and tried, as well as created a shared folder on my local drive with no success.  It only seems to work on a non-domain PC on the same LAN.  Please help?

[Tiffany]

Hi Markus4208,

Welcome to the Canon forums! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

Thank you!