imagePROGRAF iPF8400 leaving roller marks on paper

[TomAKcam]

I have a Canon ipf8400 that has been printing fine. All of a sudden it has started to leave roller marks on my prints. I'm not talking about the roller dents I've been reading about, but actual ink marks that line up exactly with the pinch rollers. I have done a great job cleaning them but the marks keep coming back. It's as if the print head is spraying ink onto the rollers and then it gets all over the print. If I print something, cut the print off and then feed out some blank paper, there are roller marks ever so lightly for the first inch or so and then the paper is clear beyond that. I'm using Canons semi gloss paper and oem inks.

[Patrick]

Hi TomAKcam, 

Because this issue appears to be hardware related, it is recommended that you contact technical support via phone for further assistance. There is NO charge for this call. Please dial 1-800-423-2366, Monday-Friday 8:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.