Hello!
I’m sorry to hear that you’re having trouble with your Canon product. To help the community assist you better, we need a bit more information:
- What is the exact model of your product? (It can usually be found on the top or front of the unit.)
- Which version of Windows or macOS are you using?
- How do you connect to your device: via USB, ethernet, or Wi-Fi?
Any additional details you provide will help the community better understand your issue.
If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.
If you are outside the USA, please click HERE to find support options for your country.
Thank you, and have a great day!
