imagePROGRAF PRO-4000 Immediately Runs out of Ink for PBK

[nik_lockett]

My Canon-4000 PBK ink keeps running out immediately after loading in a new ink cartridge.  The printer makes a gurgling noise after loading the new cartridge like the ink is going somewhere and draining from the cartridge.  Then, next time I go to print something I get a message that the ink tank is empty.  I loaded in two 160mL Canon PFI-1100 Photo Black Pigment Ink Tank cartridges and have experienced this back-to-back.  When I run a test print page, all the ink tanks are printing.  When I run a print job, the printer stops printing the job due to the PBK Ink showing empty.  When I inspect the cartridge and shake it, it appears to be empty although full when I loaded them into the printer.  Please help me understand what could be happening and suggestions on ways to resolve.

[leon_naffin]

Here are the two pictures again but closer. I did not expect the picture would become so low resolution:

I really would like to see the proof from canon like they claim in the cost estimate

 

[shadowsports]

Greetings,

Although this is a 5yr old topic, I think the best thing to do is to contact Canon Business Support.

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