Image runner advance DX 4945i not storing secure print jobs.

[AlexC25]

Hello all. Running into an issue when sending Secure Print jobs to IR advance DX C5840i and 4945i. When sending from the computer, it 'goes', no error message but the print job is not stored.
The problem does not occur when using the direct Print option. The driver installed on the Win2019 print server is C Generic Plus PCL6 and the user devices are running Win11, 24H2. Any advice is appreciated. 

[SamanthaW · Accepted solution]

Thanks for posting!

While our Forum Community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you!

If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!