IR-ADV 527 can't fax out: Error 19496458844

[Najeea]

Hello,

One of our IR-ADV 527 printers can't send outgoing fax.

The TX Report is showing Error 19496458844 when they try to fax out.

1. We power cycled the printer for 30 seconds
2. On the printer's web server the Fax status is green
3. The print function is working for end users and from the printer's web server
4. On the web server I've entered the fax number in Function Settings > Send > Set Line

Your assistance would be greatly appreciated.

Best,

Najee

[StevenMOD]

Thanks for joining the conversation, Najeea!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!