IPF8000s prints in wrong color

[sviih]

Trying to print some posters, using 170g matte coated paper, and the color come out wrong. It's not new that the color is a bit different from what is shows in the screen but this time the difference is huge. All the colors (black, grey and browns) are turning out purple. Could the problem be with the PDF file I'm using or the printer?

[Michael · Accepted solution]

Hello.

The issue may be related to a setting in your software or the image itself.

Try printing a different image or from a different program to see if the results change.

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group at 1-800-423-2366 for additional assistance.

[sviih]

Thank you for your answer! I tried with other images and some worked, others not so I ended up redoing the original file and for some reason it then turned out right.