My IPF2000 has suddenly decided it doesn't recognize the Cyan cartridge. This issue has never happened before; the printer has been sitting idle for about three weeks. Everything was working fine prior to this. The machine just suddenly, without warning, decided that cartridge was either not there, or not installed correctly.
That particular cartridge is an STS brand. Those have worked fine in my printer for many months and many hundreds of prints.
I've installed updated firmware; also turned the printer off and cycled on/off several times. Nothing changes.
Solved! Go to Solution.
Does the printer allow you to easily remove and replace a cartridge? If so, what if you swap two cartridges and see what happens.
Ok, I swapped the Magenta and Photo Cyan. It then showed an error for both cart positions, same type of error, telling me to install the ink cart(s) correctly. I swapped them back to original positions, and the original error came back for just the PCyan. So to me, that implies a wiring or software issue reading the existence of a cartridge in the PCyan position. It's localized. Am I missing anything? If I'm right, I see no solution other than having a technician come out...probably at a very, very high cost. Is there a rom-reset type of thing that can be done to clear out that error and ask the machine to start over?
07/31/2023: New firmware updates are available.
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03/30/2023: New firmware updates are available.
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