Any imagePRESS C10010VP users here?

[BDT]

Been running this press now for about 4 months...it's a new press but I've been getting consistent issues in the deep stacker area on both cover and text weight causing paper flushing to the lower "flush" area (S unit). Anyone been running this press longer than me ever see this issue and have any suggestions? None of my techs have been able to solve it and apparently it has nothing to do with whatever paper profile I'm using.

[Tiffany]

Welcome to the forum!

While our forum community members are welcome to chime in, Canon does not provide direct support for imagePRESS and imageRUNNER series products. Instead, your dealer will be able to help you. Your office probably has a service contract with them, If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area. Thank you.