- last edited on by
Danny
very disappointed with customer service
Dear Canon,
I have been a customer of yours for decades, I have purchased everything from business printers, scanners and copiers to cameras and I have generally been pleased with the results.
Owning (among other things) a tech company, I am reasonably familiar with computers and peripherals and it is rare that I have to call customer service. It is also worth mentioning that, before I do call, I will have exhausted every other option, including AI (which we pay a premium to subscribe to).
Recently, my mother passed away and I decided (the day before her funeral) to print up some cards commemorating her life. As I was at home, I opted to use my Canon LBP632CDW (a printer I use often to print checks). Things did not go as I had hoped and, despite my many attempts at varied paper configurations, I could not get it to print the cards on anything other than regular (thin) paper. Every attempt produced pages that were entirely blank OR ones that looked more like a Worhal than a photo. (The photo to the left is not exact, but gives you an idea of what I am referring to).
After spending over 4 hours in vain, I decided to call your customer service number (800-652-2666), after spending over two and a half hours on hold, I got disconnected. I tried again, only to discover that you had now closed. The next day, (March 8, 2025) I tried again, discovering this time that you were closed for the weekend. As the funeral was that day, I had to give up on printing them on anything other than ordinary (8 x 11) office paper. Very disappointing and not at all how I wanted my mother remembered. I blame myself for waiting too long to print them, but I also blame your printer for failing to do the job it was intended for.
Today (because it bothered me so much) I tried calling again. This time I spent nearly 4 hours on hold before having to give up because I ran out of time at the office.
At this point, I must concede that the cost (in my time) of solving this problem is greater than the cost of buying another printer, so with this letter I respectfully request that you either give me a generous credit toward a better laser printer (and one that can EASILY print on card stock) or accept that you will be permanently losing a customer
Thank you in advance for our anticipated reply.
Sincerely,
Wallace
PS - the photos below are
1) a picture of my phone showing the !@#%$ 4 hours I was on hold and
2) a picture of what I was trying to print.
[Personal Information Removed Per Community Guidelines]
