scan error "no response"

[otlichnik73]

Hi there! Using Cannon ir advance c7260i; trying to scan to a folder using samba share. Able to browse the network from printer UI and select folder on the PC, but then get message "no response".  Checked ll settings as far as I can see.. OS on the PC is Linux Mint 19; all permissions seem correct. Can anyone help?

[Danny]

Hi, otlichnik73!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

[otlichnik73 · Accepted solution]

Thank you, Danny.

I bought th scanner second hand, and the dealer did not have enough tech expertise to help. Cannon Australia did not help.

Regardless - I fixed the issue.  For anyoe else who might have the issue:

In the samba gui (that is, in nemo-share right-click "sharing options") selected "guest access" as well as "allow other users...".

So guest access in samba fixed it somehow.

Cheers!