Hello,
Briand new out of the box ix6820 that is not detected by the network. Attempted to install on Windows 10 PC 64 bit with Linksys EA6100 WiFi router with WPA2 security. I installed fimrware via the ROM and also downloaded from Canon. From ROM, screen 1/NEXT. Screen 2/Installing Set up Guide. Screen 3/Network Connection. Screen 4/Wirelss connecfion. Screen 5/Power ON/Next. Screen 6/Processing Please Wait. Screen 7/Connect to the Network. Screen 8/Cableless set up. Screen 9/Hold down the wifi button/NEXT. Screen 10/Make sure WIfi lamp flashes quickly/Next. Screen 11/Setting up Network temporarliy disconnected. Screen 12/Softwarew Installation List/NEXT. Screen 13/EULA/Yes. Screen 14/Please Allow all/Next. Screen 15/IJ Printer Driver. Screen 16/ Users Manual. Screen 17/My Printer. Screen 18/ My Image Garden. Screen 19/Quick Menu. Screen 20/Easy Web Print EX. Screen 21/ Searching for Printers. Screen 22/ Printer not detected/ redetect/seraching for printers/cancel. Screen 23/Installation is not complete..../Yes. Screen 23/Setup Complete. This makes absolutely no sense because the screen before I just cancelled Installation. The printer is not listed in the devices on the router nor in the Control Panel. If I open Canon/Utilities/MyPrinter it shows "The supported printer cannot be detected". If I click on "Diagnose and Repair"/Yes/next-The printer that supported my printer cannot be detected.....(Printers connected via a network cannot be diagnosed or repaired). Laughable at best, Thats where I stopped on the PC but at some point the steady ORANGE error light came on near the end of this whole mess.
Next, like a fool, I thought I would try on my iPhone X running 14.3 using Canon Print Inkjet/SELPHY. WiFi ON and connected to Cannon_ij_Setup. Screen 1/Do you wnat to search for available printers/Yes. Screen 2 WiFi setup, Screen 3 Select Wireless Router/Linksys. Screen 4/ enter Password/ Saving. Screen 5/Settings Information has been Sent/OK. Screen 6/Register Printer/Wait for printer name to appear-IT NEVER DOES/If Printer cannot be found/Auto Connection/Does your printer have a button like this/No/Confirm that you prepared the printer/Next/Processing/printer will be connected to the following router LINKSYS/Yes/enter password/Yes/Saving/Settings Information has been sent/ok/wait for printer name to appear-IT NEVER DOES.
Yes to all, rebooted PC, iPhone, reset router.unplugged printer installed from ROM and downloaded from Canon.
Ok, that is 5 hours of my life I will never get back. Thanks very much Canon. Help is appreciated and thanks for looking at my post.
