I can print to the printer from a different windows machine, but not from the surface. The surface does print to another canon printer. The printer shows up under printers in settings. When I go to print it shows up as the available printer. It says printer ready. But it will not print. There is just a general printer error message.
I deleted the printer, reinstalled drivers and a "security patch" from canon. Went through a long trail in windows to find a printer and autodownload driver. Shut down restart both devices several times. No printing.
On a related issue. I cannot get to Canon support, their auto system refuses to recognize my registered account phone number.
What is the exact wording of the error message that you get when you attempt to print?
Also, please open the IJ Scan Utility and attempt to scan. Do you get an error when scanning? If so, what is the exact wording of that error? What error code appears at the bottom?
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.