02-06-2016 09:35 AM
Although I am connected to the wlan access point, I keep receiving an error message that states my printer cannot be located on the network. I've run setup several times and followed all of the troubleshooting ideas.
02-06-2016 10:12 AM
Hi Debz!
Welcome to the Canon Community!
So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8/10 or Mac 10.x).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during the week, or anytime by email.
Thanks and have a great day!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.