Howdy, I have been working on resolving this for almost a year. All I get from Canon support is that this is a google cloud printer issue and not a printer issue. Whatever the cause, I bought a Google Cloud Print ready printer that said it works with Google Cloud Print. It does not.
I have this printer wirelessly on a home network with a new (same with old Asus T-mobile router) Archer C9 router. The printer works great within the network and has a static IP of 192.168.0.100. It is also listed as online by Google cloud print and test fine from their website as used within my network. It won't print when I am printing from another location over the web. When I go to register it under Management on my network PC (windows 10/64) I always get an error that says "192.168.0.100 says 'failed to acquire information for registration'". I have turned cloud off, on, off, on, rebooted, washed my car, drank a beer, stomped my feet, and still it will not register.
When I call Canon, they just pass the buck. However, last time they said something about opening port 5222 but they could not email me the instructions. I did open port 5222 over Windows firewall, but nothing improved. Could there be a setting on the wireless router I should have set, or a setting on the printer administration I am missing?
Thanks for your help in advance.
