cancel
Showing results for 
Search instead for 
Did you mean: 

mf6160dw says Failed to Acquire information for registration when registering for google cloud print

fireman-175
Apprentice

Howdy, I have been working on resolving this for almost a year.  All I get from Canon support is that this is a google cloud printer issue and not a printer issue.  Whatever the cause, I bought a Google Cloud Print ready printer that said it works with Google Cloud Print.  It does not.

 

I have this printer wirelessly on a home network with a new (same with old Asus T-mobile router) Archer C9 router.  The printer works great within the network and has a static IP of 192.168.0.100.  It is also listed as online by Google cloud print and test fine from their website as used within my network.  It won't print when I am printing from another location over the web.  When I go to register it under Management on my network PC (windows 10/64) I always get an error that says "192.168.0.100 says 'failed to acquire information for registration'".  I have turned cloud off, on, off, on, rebooted, washed my car, drank a beer, stomped my feet, and still it will not register.

 

When I call Canon, they just pass the buck.  However, last time they said something about opening port 5222 but they could not email me the instructions.  I did  open port 5222 over Windows firewall, but nothing improved.  Could there be a setting on the wireless router I should have set, or a setting on the printer administration I am missing?

 

Thanks for your help in advance.

0 REPLIES 0
Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM