imageRUNNER C3222L windows photo viewer print issue

[vsgdy]

We have deployed Canon c3222l to windows server 2019 and shared it with all Windows 11 pro clients.

All drivers are downloaded from Canon and are up to date.

When I open the pic with Windows photos viewer and try to print from there, by clicking the print, the print job always stuck in the print queue and cannot cancel or remove. all print jobs behind this will stop.

I have to restart printer services and remove the files from c:\windows\system32\spool\printers, in order to remove the stuck print job.

there was no problem right click the same photo and select print from the menu, and also no problem with printing from other third-party photo view software.

can someone help? 

thanks.

[Danny]

Hi, vsgdy!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!