imageCLASS MF227dw: iOS 18 AirPrint problem

[Prescott]

My Imageclass 227dw laser printer worked great with iPhone and iPad until iOS 18 update.  My devices show my printer in the print window, but when I click “print”, the window goes away and nothing prints.  Apple tech tells me they’ve recorded numerous complaints about this problem with Canon printers.  Any known fixes out there?

[iammike]

Same problem here. I haven’t been able to scan for years either. I’m thinking after a decade it might be time to look for something new and supported. It was a good run and it’ll be a great pickup for someone at the thrift store!

[Prescott · Accepted solution]

My problem seems to have been resolved by a simple work-around.  When I’m in a website or document and I select AirPrint I then click on the square with the up-arrow (in the Air Print window) and am presented with a number of choices that include the Canon Print app.  When I select Canon Print, I’m able to make my print-setting choices and print.  

[Martamc]

Having the same problem with IOS 18.02 and my Imageclass printer. But I’m not following your workaround. Screenshots, please?

[Prescott]

(To print from an iPhone or iPad)

You need the Canon Print app installed from the App Store and set up for your printer:

If using Canon Print (instead of AirPrint) to print your desired document/image isn’t possible, click on the box with the up-arrow to access AirPrint.  From the AirPrint box, click on the box with the up-arrow:

That should bring you to a dialogue box that looks similar to this below, where you can select Canon Print.

Once in Canon Print, you should be able to output to your printer.

[Martamc]

Prescott….Thank you so much. I have an Imageclass printer and am struggling to set it up on the app, which does not recognize it. Guess I will have to pray to the Apple gods to fix this glitch in the new IOS.

[Prescott]

My printer couldn’t be found automatically. I had to determine the network address (IP address can be found through the printer display’s settings). Once I entered the IP address into the app, it all worked fine. 

[iammike]

I too had to add mine by IP. Likely very important to have a fixed IP on your printer. It’s possible it may discover a new one after making the initial connection and it changes, but unlikely. 

[Martamc]

We’ve spent the last half hour trying to find the IP address without success.

[Martamc]

Ok, found IP address. Where to enter it on the Canon Print app? (Thanks for your patience!)