08-07-2024
01:59 PM
- last edited on
08-07-2024
02:01 PM
by
SamanthaW
I had to replace the router ,so now I am trying to reconnect my printer via wifi.I pushed the automatic wps button on the router and I put the printer into scanning mode but its not connecting
06-04-2025 10:10 AM
Hello,
Some new router features might prevent the printer from connecting. If the wifi security is set to a new type that the printer is unable to use or if your wifi is set to 5ghz only, it can prevent the printer from connecting. In this situation, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to help with the new network setup.
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