i cannot get my scan to work with printer

[jimaurer]

I have set up my printer to print from the computer and my android phone wirelessly. I cannot get my scanner to send to the computer.

[Crista]

Hi jimaurer!

To have a better understanding of your issue, please let everyone know what model printer you own and the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.
 
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[jimaurer]

My printer is a Canon MX922 and my operating system is Windows 7. I haves tried to scan using the USB cable, but it does not scan either wirelessly or with USB cablle. 

[Patrick]

Hi jimaurer,

Uninstalling the network port and printer driver and reinstalling them will resolve this issue.  To do this, please follow these steps:

 1.  Put the PIXMA MX922's CDROM in the CDROM drive.  If the welcome screen appears, exit it. 

 2.  Click on Start and then Run.  If Run is not in your Start menu, please follow these steps to add it:

     2-1.  Click Start.

     2-2.  Right click the Start menu and left click on Properties.

     2-3.  Click on the Customize button next to 'Start Menu'.

     2-4.  In the Customize Start Menu window, place a checkmark next to 'Run Command'.

     2-5.  Click OK in the Customize Start Menu window.

     2-6.  Click OK in the Properties window.

 3.  Click Browse. In the Browse window, click on "Computer".

 4.  Double click the CANON_IJ CDROM. 

 5.  Double click the folder named WIN.

 6.  Double click the folder named Driver.

 7.  Double click the folder named DrvSetup.

 8.  Double click the file named DELDRV.  If you are using the 64 bit version of Windows 7, please double click DELDRV64.

 9.  In the Run box click OK and follow the on-screen prompts to remove the driver.

Once complete, please follow these steps:

 1.  Click on Start and then Run.

 2.  Double click the CANON_IJ CDROM. 

 3.  Double click the folder named WIN.

 4.  Double click the folder named Driver.

 5.  Double click the folder named LAN.

 6.  Double click the file named CNMNPU.exe

 7.  In the Run box click OK.

 8.  Follow the prompts to uninstall.

Once complete, restart the computer.

To install the unit for use over your network wirelessly, please follow these steps when the computer restarts:

 1.  Press the <Menu> button on your PIXMA MX922.

 2.  Select Setup and press the <OK> button.

 3.  Select Device settings and press <OK>.

 4.  Select LAN settings and press <OK>.

 5.  Select Wireless LAN setup and press <OK>.

 6.  Select Other setup and press <OK>.

 7.  Select Advanced setup and press <OK>.

 8.  Follow the on screen prompts to complete the setup.

 9.  Take out and then reinsert the CDROM that came with the PIXMA MX922.  The setup program will start automatically.

10.  If the Autoplay screen appears, click Run and then Continue.

11.  Click on Easy Install.

12.  When the Easy Install screen appears, click Install and then "Use the printer with wireless LAN connection" and follow the prompts to complete the installation.

For additional assistance, there are guides that can be viewed by following this link:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_MX922?se...