10-26-2016 07:10 PM
10-26-2016 07:18 PM
Hi, jana!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. Also, are you running into any error messages?
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Thanks!
11-03-2016 01:45 PM
Thank you,
I am using windows 10, it printed normally before,
I get printer not responding
Printer in an error state, also before it was giving me a message, the last printing job is blocking the print, i have deleted all printing jobs, but the last one deletes and then always appears again. But i do notget that message any more, but the last printing job is still ther even after i delete, it goes away then appears. also i feel there is some problems with the drivers. i keep gettng messages to update drivers like 11 of them, and whereever i try to download free, at the end they always want money. I do not mind paying, but I am not sure if it will solve any problems with printing.
Please help. I have tried all the troubleshooting.
Oh one more thing, now there is a yelow light on the BL and CL, but i have purchased new cartrages when the problem started and after placing them in, there were no yellow lights untill today. I have also purchased the cable to connect, before when it worked i used wireless. Wifi light is still on, but still cannot print.
Thank you
Jana
11-03-2016 04:06 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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