cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wireless printing won't start unless I test printer

twestheimer
Apprentice

When I print to my Pixma mx870 it sends the job to the queue and it sits there. If I go to the Windows 10 printers and select the printer that has the document in the queue and test the printer it starts printing after the test succeeds.

thanks for any suggestions

 

1 ACCEPTED SOLUTION

Caemene
Rising Star

Hi twestheimer,

 

To troubleshoot this issue, I would recommend removing and reinstalling the driver. The following steps will assist:

 

  1. Make sure the printer is on.
  2. If the printer is setup with a USB cable disconnect one end of the USB cable.
  3. Open this email on your computer and click HERE to go directly to the download site.
  4. Below the Drivers & Downloads, next to Operating System, you should see that  your operating system has been detected.
  5. A little further down and to the right, click on the SELECT button next to the file titled, "MX870 series MP Driver Ver. 1.06"
  6. Click on the red DOWNLOAD button.
  7. If you are asked if you want to RUN or SAVE the file, click on SAVE.
  8. When the file has been saved, you will be given the option to OPEN or RUN the file. This time click on RUN.
  9. If you are not given the option to RUN the file, go to the downloads folder and double-click on the file name. The file name will be "mp68-win-mx870-1_06-ea24.exe".
  10. If you are asked if you would like to allow the setup program to make changes, select YES or OK.
  11. When the welcome screen appears, follow the on-screen instructions to install the software on your computer.
  12. If applicable, the software will tell you when to connect the USB cable.
  13. Perform a test print.

 

 

View solution in original post

1 REPLY 1

Caemene
Rising Star

Hi twestheimer,

 

To troubleshoot this issue, I would recommend removing and reinstalling the driver. The following steps will assist:

 

  1. Make sure the printer is on.
  2. If the printer is setup with a USB cable disconnect one end of the USB cable.
  3. Open this email on your computer and click HERE to go directly to the download site.
  4. Below the Drivers & Downloads, next to Operating System, you should see that  your operating system has been detected.
  5. A little further down and to the right, click on the SELECT button next to the file titled, "MX870 series MP Driver Ver. 1.06"
  6. Click on the red DOWNLOAD button.
  7. If you are asked if you want to RUN or SAVE the file, click on SAVE.
  8. When the file has been saved, you will be given the option to OPEN or RUN the file. This time click on RUN.
  9. If you are not given the option to RUN the file, go to the downloads folder and double-click on the file name. The file name will be "mp68-win-mx870-1_06-ea24.exe".
  10. If you are asked if you would like to allow the setup program to make changes, select YES or OK.
  11. When the welcome screen appears, follow the on-screen instructions to install the software on your computer.
  12. If applicable, the software will tell you when to connect the USB cable.
  13. Perform a test print.

 

 

Announcements

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.