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Windows 11 and Toolbox ImageClass MF227dw: unable to get Toolbox to work with scanner

gtlsmlo
Contributor

I cannot get the Toolbox to work with the scanner on Windows 11.  The error message that comes up when I click on the Toolbox icon says that the scanner is either disconnected or not on.  I have tried using the Windows 11 troubleshooting tools, the Windows !0 USB driver patch, installing and restarting after installing the driver and the toolbox.

11 REPLIES 11

SITQRO
Apprentice

Hi

Any solution? I have the same problem with Windows 11 24H2

gtlsmlo
Contributor

Sorry, I haven't found one.

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