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TS 7720 Printer Connected to Router but will not Connect to Computer or Phones

hrdowdy
Apprentice

I have recently purchased the PIXMA TS7720 and am trying to set it up.  I have gone through the steps on the computer and the printer.  The printer shows on the display that it is connected to the WIFI, but my computer says that it cannot connect to the network.  I have followed all of the troubleshooting things that are online. I am very frustrated and since it the weekend, I cannot call Canon for help.  

1 REPLY 1

Danny
Moderator
Moderator

Thanks for joining the conversation, hrdowdy!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS and which version thereof) and your phones (i.e. Android or iOS and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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