SELPHY CP1500 won't connect to phone or computer

[davidjimenez046]

My Selphy CP1500 is not connecting when trying to print. I read on other forums that it might be my wireless connection and that it needs to be on a 2.4Ghz connection. This wasn't an issue before, but i still broke up my internet into 2.4Ghz and reconnected my phone and the printer. Still did not work. I noticed that the firmware was out of date, so i also updated to the latest version 1.0.7.0 and it still does not work. I also read that you  must have the canon print and photo layout app installed for it to work. I uninstalled the photo layout app, and reinstalled the canon print and photo layout app. Still did not work. I'm not sure why the connection became an issue all of the sudden. I've only had this printer for a little over a year and have not printed many photos. It worked fine, but suddenly stopped working. Has anyone had a similar issue that was resolved. I've got a lot of photo sheets left to use...

[Danny]

Thanks for joining the conversation, davidjimenez046!

So that the Community can help you better, we need to know exactly which operating system is running on your phone (i.e. Android or iOS, and which version thereof) and your computer (i.e. Windows or macOS, version, etc.). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[DerrickL]

You may find some help here, let us know if any of these troubleshooting steps worked or not:

https://support.usa.canon.com/kb/s/article/ART180920