Thanks for joining the conversation, dawnblankenship!
So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG2500 series. The model number should appear on the top of the printer just above the on/off button. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
