Printer MG3620...PC does not recognize the printer and wont connect wirelessly.

[getmitabear]

   I am trying to connect my printer MG3620. PC does not recognize the printer and wont connect wirelessly. Connectiojn is inactive, Signal Strength is 0%, SSID is disabled.

Please advise. Thanks!

[Ramona]

Hi getmitabear,

So we can better assist you, please let us know what operating system is on your computer (version of Windows or Mac OS X).

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.