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Pixma MG3620 Won't Recognize My WIFI Network - Warning Light Lights Up

IJH
Apprentice

Hi,

 

I am trying to connect my Pixma MG3620 printer to my WIFI network via the Canon Print app on my iPhone.  When I get to the step where it searches for my network name it doesn't come up and the orange/yellow warning light ligths up. I can't seem to get past this step.  I have restarted my router and turned the printer on and off.  I need to get to the part where I choose my network and enter my password to connect it, but I can't get there. At this point should I just do a wired connection? 

 

Thanks 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi IJH,

 

To connect your PIXMA MG3620 to your Wi-Fi, please follow these steps:

 

1.  Please uninstall the Canon PRINT app from your iPhone.

 

2.  Turn your PIXMA MG3620 off.

 

3.  Open the App Store on your iPhone and redownload the Canon PRINT Inkjet/SELPHY app.

 

4.  Once installed, if the app is open, please close it.

 

5.  Turn your PIXMA MG3620 back on.

 

6.  Please press and hold the Wi-Fi button on your PIXMA MG3620 until the power lamp flashes, then let it go.

 

7.  Press the Color Start button 1 time.

 

8.  Press the Wi-Fi button 1 time.  The Wi-Fi light should not be blinking.

 

9.  On your iPhone, please return to the main screen of the phone and tap Settings.

 

10.  In Settings, tap Wi-Fi.

 

11.  In the list that appears, select the network with "canon" in its name, to connect your iPhone to that network.

 

12.  Once your phone is connected to the canon network, please open the Canon PRINT app.

 

13.  "Do you want to search" will appear, tap Yes.

 

14.  Select your home wireless network name and enter your Wi-Fi password.

 

Your PIXMA MG3620 will then be connected to your Wi-Fi.

 

 

 

 

 

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