PIXMA TS3522 No driver option to print on 8.5" x 11" glossy paper

[titlemanager]

Canon Software Developer Intellectual Capacity Catastrophic Fail

When choosing print options with any Canon printer.....if you choose glossy paper the paper size option will disable 8.5" x 11" in the dropdown list. I assume that was done because photos are usually standard sizes, and 8.5 x 11 is not a standard photo size. It should be. I have been printing on inkjet printers since the technology became available. Very rarely do I print family photos of standard sizes with my printer. I do everything else possible because I am a masterfully skilled image editor. I also write software. So I know that it actually took extra effort to write the code that would eliminate the option to choose 8.5 x 11 size when glossy paper is chosen.  

Hey Canon. This is a major fail. I have file cabinets full of 8.5 x 11 glossy photo paper. The only way to use it in a Canon printer is to cut it into standard photo frame sizes first. Exactly why  I am fully stocked with the paper. Here's a little (or very big) profit hint Canon. Scratch that code. The result would be that several hundred million human beings would start using their photo paper in your printers. Knock-knock. Is anybody home Canon?

[cwhudson]

I've been fighting the same issue with TS3500 (same family I guess). Bought it to print full page photos and cannot believe something that basic is not allowed. Very disappointed in Canon.

[titlemanager]

I may be wrong about all Canon printers. I will confine my complaint to the models I have:

Canon MG2500
Canon TS3500

[titlemanager]

From a sensible, logical, and realistic perspective "what happened here" is Canon intentionally added the limitation (probably for business reasons) by omitting the option that the printer is inherently capable of performing.  

[belaze]

I registered this account just now to post here. bought TS3700. It can print 8x11 pictures, unless its on glossy paper. From what I've read, people used to be able to do it, then they updated firmware, now they can't.

Returning this useless printer. It's basically a paper weight. Going to Epson, or some guy on the street with old used brushes. I'm sure he could do a better job. 

Also, never buying Canon again. 

[son1cblue · Accepted solution]

hey a bit late but i wanted to share my findings in case u wanna dust it off as i did my ts3322, i had the issue of mine was working fine before in installed canon printer driver software, then it went to crap, time and money wasted later i got a newer one and been using it till it started being dumb, went back to the old 3322 and decided to completely uninstall all canon driver for it scanner and printer, remove driver option checked. then go to devices and printers, and scan with printer in find mode it pops up on my pc i click add like the first time i ever used it, and boom generic printer driver works and has 2 options for photo paper and normal paper , high quality option works as well. hope this procedure helps someone who comes accross this, as canon will just copy pase a generic answer this printer does not support blah blah, well it was working like that out of box then canon drivers make it not work , pictures look beautiful agian on photo paper for me so happy 

[titlemanager · Accepted solution]

Thank you