PIXMA TS3355 won't connect to WiFi

[Josh0987890]

I've just bought a Canon TS3355 (which their chat bot says doesn't exist) and it won't connect to either of the 2 (computer & ipad) units I've tried to connect it to. Won't connect using the app, nor the WPS button on my router nor the downloaded setup wizard. Is it broken or have I missed something. The retailer's phone line says I've done all the right things. It will photocopy but that is little consolation since I bought a scanner/printer/copier.

[Ron]

Hi Josh0987890,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS3355 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.