cancel
Showing results for 
Search instead for 
Did you mean: 

PIXMA TR8620 printer will not connect to 5G wireless

CarolynB
Apprentice

I just got a PIXMA TR8620 because my 11 year old PIXMA was not compatible with 5G. I was assured that the TR8620 IS 5G compatible. However, when I set up the Wifi, the 5G option on my network did not show up. I just got a new ARRIS gateway with both 2.4 and 5 G. Why will my new printer only connect on the 2.4 G?

Thanks!

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi CarolynB,

The PIXMA TR8620 can only connect to 2.4GHz wireless networks.  It will not connect to 5GHz wireless networks.

This is shown in the specifications of the printer:

Standard Interface - Wi-Fi® (Wireless LAN, 2.4 GHz, IEEE 802.11b/g/n)

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM