PIXMA TR7020a Won't Scan and Generates Communication Error

[duliza]

I've got a pixma tr7020a printer/scanner. The printer works fine, but when I try to scan it sounds like it is scanning and then gives me an error and on the 2nd attempt a communication error.  Any idea on how to fix this?

[Danny]

Hi, duliza!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[duliza]

Thanks Danny, I should have done that from the beginning. I'm using an Acer laptop with Windows 11 and the latest updates. When I looked at my router settings it said that it used WPA2, and I also have McAfee total protection.