PIXMA MG5220 won't connect to new network Tmobile modem TMO-G4AR

[gls0033]

Put in a new network.  The printer won't connect to the access point.  Have reset the LAN settings.  Also tried both 5 and 2.4 network.  The issues seems to be that it will never ask for a password.  The access points show up.  I even tried entering the access point manually.  Is there anything I can do to get the printer to ask for the password?

[cabina1854 · Accepted solution]

Hello!

The printer is likely not asking for a password because its software doesn't recognize the security protocol of your new network, such as WPA3. The solution is to log in to your router's settings and change the security mode to a more compatible and common standard like WPA2-PSK (AES). After saving the changes, the printer should be able to recognize the network's security type and prompt you for the password, allowing it to connect. 

[gls0033]

Thanks so much!  That fixed the issue!