08-27-2024 11:53 PM - last edited on 08-27-2024 11:56 PM by StevenMOD
Hello! I have a canon MG4100 series which up until I changed my home internet to fiver worked perfectly fine. Since the change it no longer connects to my home internet. The printers wireless light is on and blue showing it’s connected by does not actually connect to my laptop anymore nor does it connect to the canon app I used to use previously. Can someone help diagnose. I have tried to reset all settings on the printer already and then search for my internet and come up empty.
thank you 😊
08-28-2024 08:40 AM
Thanks for joining the conversation, ClaudiaB!
So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG4100 series. The model number should appear on the front of the printer at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.