Hello,
To try and get the printer connected wirelessly, we can reset your network, then initialize the machine settings of the printer to set its network settings back to the default, then re-enable the wireless setting of the printer and attempt to install the drivers. To reset your network, please follow these steps:
1. Turn off the printer and unplug the power cord, then turn off your computer.
2. Unplug your wireless router for at least 60 seconds, then plug it back in.
3. Wait 5 minutes, then plug the printer back in, and turn it and the computer back on.
Please also move your printer as close to your wireless access point/router as possible, ensuring that there are no devices that may be causing an interference (i.e., baby monitors, cordless phones, microwaves, other wireless devices, etc.) between the devices nearby.
Once your network has been reset, please initialize the network settings of the printer and re-enable the wireless setting by following these steps:
1. Press and hold the STOP button and release it when the Alarm lamp flashes 21 times. This will initialize the machine settings.
2. Next, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on.
3. Once the printer comes back on, please press and hold the Wi-Fi button, then release it when the ON lamp flashes.
4. Press the COLOR button, then the Wi-Fi button in this order. The wireless LAN setting of the printer is now enabled.
Once the wireless LAN setting is enabled, please try reinstalling the drivers on your computer. Prior to reinstalling the drivers, you will want to ensure that any antivirus, firewall or spyware programs that are on your computer are temporarily disabled, as these programs can sometimes prevent the printer drivers from being installed successfully. Once the printer drivers and software are reinstalled successfully, the protection software can be re-enabled.
Hope this helps!
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