PIXMA MG3620 Reset/Change WiFi Connection

[gtifeld]

Hello Experts,

I have a friend with a Pixma MG3620 that was set up by someone else a few years ago on a wireless network. My friend changed ISPs a few months ago and now has a new router, but his printer was never set up to connect to the new access point.

Since the printer does not have a display panel, I can't quite figure out how to connect it to the new router. I looked at the documentation online, but I'm not seeing where those steps are.

How can I connect the printer wirelessly to the new access point/router? Can I change it, or do I need to manually reset the printer to its factory setting so that I'll be prompted to re-connect?

Thank you in advance for any assitance.

[dknoot]

I actually got my MX522 printer reconnected.

Thinking the printer was remembering the MAC address of my modem/router, I had my service provider swap the modem/router.

I changed the SSID and password on the new router to match my previous info - no luck, the printer did not ask for the password.

So I decided to try the "automated" approach using the "Standard Setup."  I pressed the WPS (Wi-Fi Pretected Setup) button on the router when the printer asked for it.  

Bingo, reconnected automatically.

Hope this helps others.

[akhan41]

I just ordered a USB cable to try to solve this problem for my MG 3620 (thinks my SSID is our old ISP, which it used to work with just fine). Emailed support; nothing. If the cable doesn't work, I'll have no choice but to throw this thing out the window and never buy a Canon product again. 😠

[CatO]

Hi,

 I just set up as new router. When I press the wifi button, the power button doesn't flash. I've held it down for a minute. The button under it that flashes when there is a problem will start to flash instead of the power button.

Thanks!

[CatO]

Hi,

 I just set up as new router. When I press the wifi button, the power button doesn't flash. I've held it down for a minute. The button under it that flashes when there is a problem will start to flash instead of the power button

Thanks!

[fjpeooe]

I didn't find this to be helpful. I tried resetting my printer's network on both my iOS device and Android and it didn't work. As soon as it would find my network, it would disconnect and wouldn't finish. 

I ended up finding the desktop setup software: https://support.usa.canon.com/kb/index?page=content&id=ART162917 and was able to set up my printer after connecting it to my computer with a USB cable. 

I hope this helps other people who have the same issue.

[freetechinfo]

Hi,

Also, Click Here for Canon Pixma Printer Setup with Wi-Fi 

[Nene_33]

This steps let me go as far as the photos attached and that’s it; I need to figure out why and what the warning sign means in this process

 

 

[kbprinter]

Same issue!  I did all of these steps multiple times. For step 13, the option never comes up for me to enter my home network's wifi password.  It does identify the SSID.  Please help!  I had my phone connected before, but now it won't work!  The yellow alarm light blinks at this step every time.  I unplug and reset everything and still no solution!

[shadowsports]

Greeting ,

This is a 7-year-old topic that's already marked resolved.  It would be helpful if you could please start your own topic.  

https://community.usa.canon.com/t5/forums/postpage/choose-node/true/interaction-style/forum/override...