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PIXMA G7020 keeps going offline

drcsue
Contributor

My G7020 keeps going offline.  I followed the instructions provided by Canon and hopefully changed the IP address to static.  Printer still went off line.  This just started happening this week.  Could I have a bad printer or modem/router from comcast.

1 REPLY 1

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version).How are you connecting?  Any error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE


Thank you

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