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PIXMA G3270 "printer OFFLINE"

g5000
Contributor

I bought the G3270 from Amazon in November and I have decided to throw it away and find another brand of printer.

I bought this piece of garbage because of the "megatank" feature.

Since November, I've managed to get this trash to print a grand total of three times.

Here's the thing.  When the printer is idle, it shuts itself off.  It does not go into sleep mode.  It shuts itself off.

When I go to print something, I get a printer offline message.  So I go and turn the printer on, and my document STILL won't print and says the printer is still offline.

I check the wifi connection, and it has disconnected from my wifi.  Because it had shut down.

So I go through the annoying process of manually connecting the printer to wifi on a really tiny screen which does not allow me to show my password so I can see if I am entering it correctly with the ridiculous buttons.

Okay.  So now my printer is connected to the wifi.

Back to my computer.  It says the printer IS STILL OFFLINE!!!

Now I check and make sure the printer and my computer are on the same network and they are.

Now I'm really annoyed.

I go online and look for a solution.  I find some Canon online instructions, but all it does is walk me through how to connect the printer to the wifi!

Then it suggests I reboot my router.

Sure, annoying me wasn't enough, now I must annoy everyone in the house by disconnecting their devices, but I do it.

Now I have to go through the process of reconnecting my printer to my wife, because unlike every other device on the planet, it does not automatically reconnect.

So I reconnect it.  And as you might have guessed, my printer is STILL OFFLINE.

This has happened before.  In fact, it happens EVERY TIME.  After spending hours trying to get it to work in the past, it has finally put itself online.

Only this time, nothing I do gets this thing to work.

Why, oh why, did these idiots make the printer shut off?  WHY!?!?

Also, you have no idea how much it angers me to see the manuals for consumer electronics these days to be utterly useless.  You have to figure out on your own how to get their crap to work.

Since I need to print stuff once in a while, it is necessary now to throw this junk away and find another printer.

I am not going to call support because they will just tell me to do all the things I have already done, and that will annoy me even more

 

 

 

10 REPLIES 10

gchomuk
Apprentice

I've had this printer a little over a year, but I rarely print.  Every time I did try to print I had exactly the same problem.  It wasn't until I retired that I tried to figure out WTH is wrong with this printer.  Turns out the problem may be resolved.  Sit down next to the printer and go into settings.  For power consumption, or something similar, there's a TIMEOUT value.  The default is set to 240 minutes I believe.  It seems the solution is to choose NEVER or DISABLE.  Basically saying 'DON"T EVEN THINK ABOUT SHUTTING OFF THE PRINTER".  So far so good.  Granted, it's only been a few hours, but prior to that I would get this way too frequently.

I'm doing all of my recent testing with the printer on wifi and not connected to a PC.If your WIFI settings are all set properly, you can even update printer drivers without having to attach a PC.

Previously, I found that sometimes if I received 'Printer communication error", restarting the android printer app would sometimes work.  

 

Knock on wood, but it seems like disabling the auto-shutoff is key to the kingdom.  Good luck.

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