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Never able to get MX494 to work properly

entreprenewer
Apprentice
  • MX494 PIXMA - firmware up to date
  • Mac OS X latest version
  • Timecapsule Airport
  • DRX setting Inactive
  • Access control OFF

 

Able to connect to network, but it shuts off after a time. Shows on OS X, but printer doesn't respond.

 

I literally am NEVER able to get this printer to work... and the rare occasions when it HAS worked, it disconnects after a a few seconds, minutes, hours, or days.

 

HOW do I make it work?

 

4 REPLIES 4

entreprenewer
Apprentice
I've also tried setting up with an iPhone, nothing works. Literally nothing.
When I print network settings, it as an IPv4 and IPv6 address... but nothing.

entreprenewer
Apprentice
And after a while, it just disconnects and shows an X on the wifi logo. This printer is IMPOSSIBLE!

Hi entreprenewer,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

entreprenewer
Apprentice

You won't believe what the issue was...

 

I had the printer and the router hooked up to the same electrical socket with a power strip...

 

Ran a cable to another power outlet - problem solved. 

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