04-11-2016 08:04 PM
Printer worked flawlessly till this morning. My iPhone doesn't detect it. Cannot scan or print from my Mac desktop. Any suggestions??
04-13-2016 08:17 AM
Hi EagleGlass,
Your network may need to be restarted to restore the connection between your wireless devices, your Mac and the printer. Please follow the steps below to restart your network:
1. Turn off the printer and the computer/mobile devices.
2. Unplug your wireless router for at least 60 seconds, then plug it back in.
3. Wait 2-3 minutes, then turn the computer, mobile devices and printer back on.
Please attempt to print again. If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.