05-02-2020 05:45 PM
Hello,
I've read so many posts without answers about My Image Garden locking up. I would like answers to the following questions:
1. Is there a fix for this lockup issue?
2. Is there an easy way to save scanned images straight to Dropbox or my PC?
3. Is there a replacement for My Image Garden
4. Does Canon care? They wanted to charge me for support. Ah NO! Fix your software.
05-11-2020 03:18 PM
Hi Frustrated2020,
What model of Canon printer do you own?
What version of Windows is installed on your computer? If you are using a Mac, what version of OSX is installed?
05-11-2020 03:22 PM
Hello,
TR8520 and Windows 10 on a laptop. I went through the Image Garden upgrade process so it's running 3.6.4.
I had hoped that upgrading to the latest version would fix it but no, it locks up almost everytime I try to use it.
Thank you,
Kimberly aka Frustrated2020
05-11-2020 04:23 PM
Hi Frustrated2020,
Have you tried using the IJ Scan Utility?
https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR8500%20series/1.1/EN/SU/Top.html
06-20-2020 04:03 PM
Hello,
Though I appreciate the alternative method, it seems to me that Canon doesn't care that they put out a very sub-standard software application and doesn't care about the thousands of complaints about it. This really is unacceptable.
06-22-2020 01:55 PM
Hi Frustrated2020,
When you attempted to scan using the IJ Scan Utility, did you get an error? Or were you able to scan?
07-05-2024 08:38 PM
once I upgrade to version 3 point whatever it's a dead product ... any other program that can print just a cd label? or blu label on the printable side... Just want a blank one where I can add a background or text. The one that comes off the disk no problem. Seems to want to download from OneDrive and refuses everything...
07-05-2024 08:42 PM
Guess what I blocked one drive and poof it works. Now why is it freezing up because of that??
07-05-2024 09:07 PM
Greetings,
You have replied in the middle of a 4 year old topic. If you need assistance. Please start a new thread. It should include the model of your Canon product, the operating system version and build you are using it with, and a description of your issue. We will be happy to try and assist you. Thank you in advance.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
06-20-2020 03:54 PM
Canon Printer Model: TR8520
Windows 10 Home, Version 1903, OS Build: 18362.900
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.