01-18-2024 01:29 PM
I use a Canon printer for work everyday and it has suddenly (about a week now) has stopped responding to printing requests. I have turned it on and off, made sure all of the cables are securely in ports and have tried troubleshooting on windows. The printer is operational (prints copied papers) and the computer can see that its online, but when I try to print there is nothing. It also doesn't show anything in queue, I don't want to buy another cable but I will if needed I use windows 11 if that's helpful. I really need this back up and running for my business. Thanks
01-18-2024 01:34 PM
Thanks for joining the conversation, DieselMan!
This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter and you live in the United States, you can reach our imageCLASS support team at 1-800-OK-CANON (1-800-652-2666). They're open Monday through Friday from 9a to 8p ET (6a to 5p PT).
Thanks and have a great day!
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