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Maxify MB5020 Scanner not working

Jenny44
Apprentice

If I reboot my computer and printer, the scanner works, however, once I send a print job to the printer, the scanner no longer works.  I'm running on macOS Monterey 12.2.1, and I've installed the drivers and software for macOS 11. I couldn't find the same for 12.    Also when printing I no longer have the black/white print options and in System Preferences, the printer no longer shows SCAN.  HELP

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi Jenny44,

The MAXIFY MB5020 is not supported with macOS 12 Monterey.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.


 

 

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Thanks Patrick.  It seems quite a shame to no longer support such a well built and wonderful printer.  However, I was able to bring it back to full function.  I installed the MacOS 11 software, changed the link from LAN to WIRELESS, and for some reason, everything now works.  Go figure.  Hope this helps someone else keep their Maxify printer around for a little longer. 

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