MAXIFY MB2720 will find wireless router but will not connect to it

[jwaggoner15]

I have recently got a new wifi hotspot and am having troubles with my printer connecting to it.  The printer can "find" my wifi but will not connect.

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using? Additional error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[shadowsports]

Greetings,

For network connection, the printer requires a 2.4Ghz network broadcast that supports WPA2 encryption.  Please ensure your network meets these requirements. 

Hints:

If this is a dual or tri band router/ hotspot and it uses the same SSID name for multiple broadcasts, you may want to give each network a unique name or temporarily disable the broadcasts that the printer can't connect to temporarily, then re-enable them once a connection is made.  If the broadcast is using WPA3 encryption, the printer will not connect.  You can use WPA3/WPA2 for backwards compatibility or WPA2 (only) if a dual option is not offered.  

If you are trying to use a cell phone as a hotspot, this is not recommended. The MB2720 supports Wireless Direct.  This allows a wireless Device like a computer, cell phone or tablet to connect directly to the printer.  

To use this feature, you need to change the printer's wireless mode. 

Tap the HOME button on the screen.

Tap Device settings.

Tap LAN settings.

Tap Change LAN.

Tap Activate direct connect and then Yes.

The printer will display the network name (SSID) and password for the direct connection. Note  this information.  Now open the wireless settings on your device and connect to the printer's network.

It would be helpful if you could answer @Tiffany's questions should you need to more assistance.  

[dami42]

Hello, I recently had a similar

 

issue. I moved and got a new internet router/modem. The internet name and password remained the same, but my printer would not connect to it and never gave me the option to input a password at all.
I was able to solve it by changing the security mode of my WiFi settings to WPA2. The new router had it at WPA3, and I think the printer isn’t compatible with that mode. After changing to WPA2, I tried to connect the printer and it asked me to enter a password, and after doing that, it worked. 

[Arthur]

Hello!

So that the Community can help you better, we will need to know more information.


What is the exact model printer you're using (it's usually on the top or front of the unit)?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!

[shadowsports]

Greetings ,

I'm glad my post was able to assist you. 🙂