MX 472 Printer Could Not be Detected on the Network

[razzor]

This is killing me. I don't know what the problem is. I have tried and tried to install the MX 472, but it will not connect to the network or be found. I had  this printer work before on another router, but after moving, it won't connect. I hae RESET all data, still it won't be found.

I did manage to see it once in my list of networks, but that was only once. When I try to set up using cableless method, the Canon_ij_Setup shows, but the installation won't find it.

I printed the Network Configuration page and this is what I am seeing:

Wireless Lan - Enable

Connection - Inactive

MAC Address - D8:49:2F:B7:9A:56

SSID-BJNPSETUP

Communication Mode - Infrastructure

Channel -

Encryption - none

WEB Key Length - Inactive

IPv4 IP Address -

and the remaining is all blank.

Anyone could help, please....  This is so frustrating.

[Danny]

Hi, razzor!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[razzor]

Thanks

But I am struggling why it is not showing on my network. Only the Cannon_ij_Setup shows when doing a cableless setup but it disappears after a time out.

[Patrick]

Hi razzor,

Please try using the manual method of connecting your PIXMA MX472 to your Wi-Fi:

https://support.usa.canon.com/kb/index?page=content&id=ART117459

[razzor]

Thanks, but it doesn't work.

When I get to step 8:

When Select access point appears, use the left or right arrows to select the wireless network to connect to:

The printer shows my router but it will not connect. The router offers both 2.4 and 5 G. My computer is usually on 5 G. I haven't experienced this problem before.

Any ideas?