cancel
Showing results for 
Search instead for 
Did you mean: 

MX 472 Printer Could Not be Detected on the Network

razzor
Apprentice

This is killing me. I don't know what the problem is. I have tried and tried to install the MX 472, but it will not connect to the network or be found. I had  this printer work before on another router, but after moving, it won't connect. I hae RESET all data, still it won't be found.

 

I did manage to see it once in my list of networks, but that was only once. When I try to set up using cableless method, the Canon_ij_Setup shows, but the installation won't find it.

 

I printed the Network Configuration page and this is what I am seeing:

 

Wireless Lan - Enable

Connection - Inactive

MAC Address - D8:49:2F:B7:9A:56

SSID-BJNPSETUP

Communication Mode - Infrastructure

Channel -

Encryption - none

WEB Key Length - Inactive

 

IPv4 IP Address -

 

and the remaining is all blank.

 

Anyone could help, please....  This is so frustrating.

4 REPLIES 4

Danny
Moderator
Moderator

Hi, razzor!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Thanks

 

But I am struggling why it is not showing on my network. Only the Cannon_ij_Setup shows when doing a cableless setup but it disappears after a time out.

Hi razzor,

 

Please try using the manual method of connecting your PIXMA MX472 to your Wi-Fi:

 

https://support.usa.canon.com/kb/index?page=content&id=ART117459

 

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks, but it doesn't work.

 

When I get to step 8:

When Select access point appears, use the left or right arrows to select the wireless network to connect to:

 

The printer shows my router but it will not connect. The router offers both 2.4 and 5 G. My computer is usually on 5 G. I haven't experienced this problem before.

 

Any ideas?

Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x