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MG5320 Wireless Issues

kmcroton
Apprentice

I am able to print wireless from MS Office.  However, whenever I try to print from the web or any other program I get the error message "printer is offline" and it won't print unless I plug in the USB cable.  Can anyone shed some light on this issue for me please?  I've tried everything to correct and am at my wits end.

 

Thank you.

1 REPLY 1

Michael
Product Expert
Product Expert

Hello kmcroton.

 

Before you attempt to print from other programs, please check to make sure that the MG5320 is selected.  It may be possible that a different printer has been chosen as the default.

 

If you continue to have difficulties, we recommend that you contact our support group using the "Contact Us" link below.

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

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