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MG5220 Printer Unable to Pick up Wireless Signal from Router

wlpotter
Apprentice

I have an MG5220 which worked fine yesterday - but powered down and now only picks up my neighbors wireless signal - It does not find my wireless signal and when attempting to direct enter the signal name - cannot connect/find.

 

Any thoughts?

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi wlpotter,

 

Please turn your PIXMA MG5220 off and then disconnect the power cord to your router.  Wait 1 minute and then reconnect the power cord to your router.  Once the router is back online, turn your PIXMA MG5220 on and follow the steps in this article to connect your PIXMA MG5220 to your network:

 

https://support.usa.canon.com/kb/index?page=content&id=ART137420

 

 

 

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi wlpotter,

 

Please turn your PIXMA MG5220 off and then disconnect the power cord to your router.  Wait 1 minute and then reconnect the power cord to your router.  Once the router is back online, turn your PIXMA MG5220 on and follow the steps in this article to connect your PIXMA MG5220 to your network:

 

https://support.usa.canon.com/kb/index?page=content&id=ART137420

 

 

 

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thank you very much.

 

We actually had a power outage - taking out my router and neighbors - and I was able to connect to my router the next day.

Thanks again

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